Stone Armory

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FAQs

How long does shipping take/Will I receive my order in time for Christmas?

***PLEASE NOTE: Even though we are shipping all packages within 24 hours of order, we cannot always control delivery times or weather (well, maybe sometimes we control the weather).

If you live in an area that has issues with postal service, it is always best to choose Fedex delivery option. If you have a package going to MICHIGAN, the main postal hub is sometimes a bit backed up during the holiday and we suggest closely tracking your package and ordering as early as possible if shipping by postal service. Fedex ground arrives to most lower MI locations the next day since we are in Cleveland.

FedEx Delivery:

Ground Guaranteed by Christmas if orders are placed by 4:30pm EST on or before December 16, 2016.

Guaranteed Christmas delivery for orders placed by 4:30pm EST December 21, 2016.

Guaranteed Christmas Delivery for Next Day Air for orders placed by December 22, 2016. 

 

We try to ship your order within 24 hours. However, during the holiday season USPS mail is sometimes backed up so we suggest you get your order in as early as possible. If you need your package to be delivered on time we suggest you choose Fedex shipping. Most likely if your UPS order is placed by 4:30 pm, it will go out the same day. We are located in the Cleveland area so MOST locations in Ohio, lower Michigan, East Indiana, Western Pennsylvania and Northern West Virgina will recieve ground shipments in 1-2 days. Many other states will be 2-5 days for ground shipments. If you need an order rushed please choose 2nd day FedEx air or Next Day Air FedEx. Give us a call at 440-399-7301 so we can help you decide. 

Do your charms fit the charm bracelet I have?

Probably! Our charms are compatible with Pandora bracelets & necklaces, Chamilia bracelets & necklaces, Biagi bracelets & necklaces, Troll bracelets & necklaces. Most of our charms will also fit Brighton Bracelets, however, there are some thicker Brighton bracelets that some of our charms may not fit. 

What is your return and guarantee policy?

We take returns up to 60 days. If a product is ever damaged we fully guarantee and would always replace it for you in our lifetime guarantee policy.

I don’t see collegiate beads for my university. Can you get college beads that represent my team?

We are adding new college beads every month, and can notify you as soon as collegiate beads are available for your team. Sign up to get a heads-up when your team beads become available!

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